I had a great experience. I first booked for a consultation for semi permanent brows. I prepaid the booking fee and when I arrived I was presented with gold rimmed champagne flute and assorted nuts. I was ushered into a private room with Sharon Lee. She really took her time assessing my brows and discussing my history. I thought I would need much more but she assured me I needed LESS than I'd expected. She talked me out of doing some additional services I was contemplating. I didn't feel pressured in any way and the staff were really lovely. She was very thorough and took her time. Having gone through the process of three visits and then a complimentary 4th visit I can happily say I'm now a devotee and could not be happier with my new brows.