I purchased an L-shaped couch, an 8-seater dining table with chairs, and a coffee table. Our first arranged delivery was on a Saturday - we were advised it would arrive between 9am and 5pm with a call an hour before. It never arrived - we waited all day for this delivery and had to be the ones to call the store in Springvale to follow it up. Apologies meant nothing because the sales person gave the excuse "I forgot to tell you". A second delivery was to be arranged, but there were no efforts to contact me in the process. On the Friday before I had to call the store yet again to find out the delivery date. Poor effort and no compensation offered. Now the stinger. A coffee table we ordered on March 30th was going to be available end of April via pick-up from their factory in Hallam which we were agreed to do. End of April came around and no call from Focus on Furniture. I called yet again to chase up the coffee table. We were told there was a "dodgy batch" of tables and they were all being delayed until MID-JULY. The compensation was it would be delivered - fine. Mid-July comes around and guess what? No call. I called yet again, and this time spoke to a different staff member who apologised and arranged delivery for the Saturday coming up - July 21st to be exact. She said we would be first on the list as to not interfere with our day. On the Friday before I called up to double check the estimated delivery time, and spoke the manager. She made it very clear that no promises can be made. She spoke in a frustrated tone, and spoke over me as I advised her of what had happened. Management would benefit from training in basic customer service and complaints - because I assume the store would get a lot of them. Due to being very busy on the weekends, I decided to leave it be and see what time the delivery would come since I was able to cancel when they called if I was busy. It arrived at 11.45am - there goes my morning. We waited 4 months for a coffee table instead of the advised 1 month. If I were to do it again, I would not step foot in that store. I was a fair and patient customer who purchased 2 big items as well as the coffee table and was not looked after. I would not recommend to anyone who enjoys the slightly bit of customer service. I would recommend if you like to chase up furniture you've paid for and speak to rude managers.because I assume the store would get a lot of them. Due to being very busy on the weekends, I decided to leave it be and see what time the delivery would come since I was able to cancel when they called if I was busy. It arrived at 11.45am - there goes my morning. We waited 4 months for a coffee table instead of the advised 1 month. If I were to do it again, I would not step foot in that store. I was a fair and patient customer who purchased 2 big items as well as the coffee table and was not looked after. I would not recommend to anyone who enjoys the slightly bit of customer service. I would recommend if you like to chase up furniture you've paid for and speak to rude managers.