My interaction with Northern Beaches Super Easy Storage has been profoundly disheartening. In the aftermath of the March 2022 floods, my remaining possessions were consigned to storage as I transitioned into temporary housing. Subsequently, the initially quoted price underwent two significant and unwarranted increases, placing an immense strain on my limited budget. Despite my efforts to establish a compassionate payment plan, my request was denied, resulting in additional and cumulative 'late fees'.

Upon finally securing a new apartment just before Christmas, I settled the account, encompassing all accrued fees. However, I encountered an insurmountable challenge - the inability to locate my stored items or reach any staff member for assistance. Attempts to contact the facility via phone led to disconnected automated calls, while an automated email response cited holiday closure until mid-January. Simultaneously, I received threatening messages, via text and on email informing me my goods were to be auctioned or disposed of, yet leaving me without recourse to collect them.

Enduring three weeks without my possessions, spending the Christmas and New Year period sleeping on the floor, and unable to adequately accommodate my children in my new apartment, I finally today obtained a mobile number for the Northern Beaches facility through another franchisee. To my shock, I discovered that my items were not in fact even stored on the Northern Beaches, as implied by the company's name, but rather in Thornleigh! This revelation meant incurring additional costs for collection and delivery, given removalists charge per half-hour periods. My attempts to address this situation and question the escalated delivery costs were met with a dismissive attitude, including inappropriate language, before being told to "Go xxxx" myself, and abruptly hung up on, all while the staff member acted inconvenienced to be contacted as he was currently on holiday in Byron Bay with his children...

Throughout this distressing ordeal, Northern Beaches Super Easy Storage exhibited a complete lack of customer service and empathy. The overall experience has left me without essential belongings, enduring discomfort, and feeling utterly disregarded.

Regrettably, I cannot, in good conscience, recommend their services due to their apparent lack of community concern and poor customer relations.

Possibly the Worst Storage Company in Australia. My interaction with Northern Beaches Super Easy Storage has been profoundly disheartening. In the aftermath of the March 2022 floods, my remaining possessions were consigned to storage as I transitioned into temporary housing. Subsequently, the initially quoted price underwent two significant and unwarranted increases, placing an immense strain on my limited budget. Despite my efforts to establish a compassionate payment plan, my request was denied, resulting in additional and cumulative 'late fees'.

Upon finally securing a new apartment just before Christmas, I settled the account, encompassing all accrued fees. However, I encountered an insurmountable challenge - the inability to locate my stored items or reach any staff member for assistance. Attempts to contact the facility via phone led to disconnected automated calls, while an automated email response cited holiday closure until mid-January. Simultaneously, I received threatening messages, via text and on email informing me my goods were to be auctioned or disposed of, yet leaving me without recourse to collect them.

Enduring three weeks without my possessions, spending the Christmas and New Year period sleeping on the floor, and unable to adequately accommodate my children in my new apartment, I finally today obtained a mobile number for the Northern Beaches facility through another franchisee. To my shock, I discovered that my items were not in fact even stored on the Northern Beaches, as implied by the company's name, but rather in Thornleigh! This revelation meant incurring additional costs for collection and delivery, given removalists charge per half-hour periods. My attempts to address this situation and question the escalated delivery costs were met with a dismissive attitude, including inappropriate language, before being told to "Go xxxx" myself, and abruptly hung up on, all while the staff member acted inconvenienced to be contacted as he was currently on holiday in Byron Bay with his children...

Throughout this distressing ordeal, Northern Beaches Super Easy Storage exhibited a complete lack of customer service and empathy. The overall experience has left me without essential belongings, enduring discomfort, and feeling utterly disregarded.

Regrettably, I cannot, in good conscience, recommend their services due to their apparent lack of community concern and poor customer relations.