I have used Taxibox for 2 years (Brisbane). Well, it was longer than I’ve expected, but it was a good choice. They did deliver the box right on time, and were most helpful. I remember the driver who came to pick up my Taxibox. I could not wrap the water-proof cover, because it was so windy. I was going to ask the driver if he could do it for me, but when I came out, he was already wrapping it properly without being asked. He was very kind, and answered any questions I asked. Also what impressed me was that I had contacted them during the weekend, not expecting to hear from them until Monday, but they did respond.
Later on, while I was out of Australia, my credit card expired, and the payment was of course delayed. But the Taxibox team was again very understanding, and gave me time to sort things out.

Finally, I decided to send my things back to my country. But since I wasn’t flying to Australia for that (too expensive), I asked a friend to do it for me. I was worried, because, well, he is not me, and also he didn’t have the key to my Taxibox padlock. So I contacted the team, and they said that it happens all the time, and they actually had a cut-lock authorization form. They confirmed the necessary arrangements with my friend, and now my boxes are on their way to me.

As a foreigner, I dreaded telephone conversation, because I might misunderstand important details. Luckily none of the Taxibox members I’ve spoken to were hard to understand on the phone. And they did confirm everything in written forms (i.e. emails). I did ask many questions, and probably I have repeated some of them several times to make sure, but they always answered right away.

If I have to choose the best service I have experienced in Australia during my four years of stay, then I will choose Taxibox without hesitation. I’d like to thank Leigh, Anita, and Anna. I especially want thank Paul for the great help he gave me when I was in a hurry to check out their service. I sincerely hope that everything goes well with your establishment.