When I contacted Susan recently for her advice, I was very impressed that not only did she remember our only conversation months before, but she knew what stage I was up to and had a couple of ready solutions. One option I knew would offer Susan absolutely no financial benefit. This showed me that her priority was to offer the most professional service to meet my needs. This is in contrast to many lenders and brokers I have spoken to in the past. The option we chose will now save me thousands each year, over the next 3 years. I will definitely call Susan for any mortgage needs that I, or any of my friends have in the future.