I purchased a SilverStone 360 AIO from Scorptec that developed faults whilst still in its warranty period. I spent weeks troubleshooting the issue, even contacting and troubleshooting with the manufacturer who said that the item was faulty and to “please get in touch with the retailer of this cooler for information of how to proceed a RMA request.”
I contacted Scorptec approximately 12 months + 2 weeks after I purchased the product (after having spent weeks in troubleshooting and communication with the manufacturer).
Scorptec denied the warranty as it was over 12 months since purchase, even though I could prove it developed faults in the warranty period, and provided them with the manufacturer communication that directed me to get the product RMA’d.
There are plenty of 360 AIO’s out there with 2 or 3 year warranties, so the fact that mine failed in less than one shows that my particular AIO was not of ‘acceptable quality’ under ACL
Shoutout to SilverStone for pretty much ignoring Scorptec and providing great customer service in this matter by ensuring that the faulty product was replaced. The ease in communication with Silverstone was leagues above Scorptec in this matter: they helped me troubleshoot the issues, directed me to Scorptec for the RMA when appropriate, and when I informed them that Scorptec denied the RMA as it was 2 weeks past 12 months they went out of their way to ensure that the product was replaced.