In our apartment, we had an incident when a contractor installing our blinds drilled into the fire sprinkler pipe, causing it to flood into our living area. Being in our 70's and having limited experience in owners corporation procedures, we phoned Strata Plan and were put through to Shaun. In our moment of shock and horror to what had happened to our new apartment, Shaun showed great empathy and support in directing us through this mess. His communication over the past few days has been very reassuring and his service to us is greatly appreciated.
Thank you for your advice, you are a great asset to your company.
kind regards,
Karen & Greg