DO NOT USE THIS COMPANY! i explained my requirements on the phone and made a booking. They rang during the time slot and had to reschedule due to "car troubles". i now assume based on another review I found since that they just overbook and reschedule. When they did come another day he told me i needed to bring all the carpets/rugs into the one downstairs room as condition of him cleaning them. Because "the machine was heavy" ! This had never been mentioned before and hey isnt that your job? Well guess what, my rugs are heavy too so I told him no and so he left.