The Team at Loan Market (Geelong) were absolutely fantastic to deal with and really made the process of refinancing our loan a smooth, stress free experience. Sarah and Liz in particular were extremely proactive, attentive and always kept us in the loop every step of the way - something that I struggled to get when I approached the Bank in the past. From the moment I contacted their office, they made us feel like we were their most important client, working extremely quickly to get this process sorted, especially within the tight time frames we had given them. The team were always available to answer our questions and always called me back - I never had to chase them up! I have always found their office to be so incredibly knowledgeable, helpful and lovely. I wouldn't hesitate in recommending them to anyone needing assistance and can guarantee you will have an equally positive experience.