Very poor customer service. I felt rushed by staff, ended up with a regular hot chocolate when I am lactose intolerant because the staff member did not give me a chance to tell her I wanted my hot chocolate lactose free, and made me feel that by asking for that I would be inconveniencing her. Then when I added that for my client, she’d like a chocolate donut, I was brushed off with “yes I’m getting there”. As someone who has spent years in hospitality, there was no excuse for such treatment. There were 6 people in, it was hardly busy, and even if it is, it is customer service 101 to always make the customer happy. Yet instead I felt like my custom was an inconvenience. Then, to add insult to injury, I paid $4.10 for a donut that tasted like cardboard. Most definitely not freshly baked and I certainly won’t be back.