Reviews by kimmyk492

This review is for Gympie Pet Supplies, Gympie QLD

verified email - 18 May 2023

WORST PET STORE AND RUDE OWNER!!
Bought a Corydora two days ago from this pet store and they sold me a fish that is sick, I tired to call them the next day after purchasing and they would not answer the phone, my mum went instore today and they were rude and would not do anything about the fish, I then called them and was put onto jody ( The owner ), I told her that I had tried to call the day before and she snapped back and said thats I had not called ( I asked her if she wanted my call history for proof but she didn't want it) the owner then started saying that they had a policy that you had to bring a water from your tank and they have to test it before they will do anything about it, even though every other fish in my tank is perfectly healthy, including other corys. ( The water parameters are fine and the tank is filtered, heated and the fish was acclimated), and then the owner told me to, quote: "get common sense" and hung up the phone on me twice. My mum also asked if she wanted to see a video of the fish whilst she was instore but the owner obviously didn't have the intention of resolving the issue.

The fish may have only cost $8 but the point is they are selling fish that should not be sold and they won't take responsibility for it.

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