I arrived and was greeted with a smile. It was my first visit so was asked to fill out a questionnaire, which was precise and to the point, finding out all the information I needed to give the massage therapist in a quick and concise way that was easy for me. Melissa then did an assessment of the area that was troubling me. Then throughout the massage she explained everything she was doing and checked my pain/comfort was okay throughout. She explained an exercise I could do myself at home to help my soreness and explained what I should expect in the way of discomfort after the massage. Very happy with the service and the people. Wonderful.