" This Business disgusts me. Sadly my baby passed away before I got to use my Quinny pram set which cost over $1,300. I called to explain my devastating news and they said it was not possible for a refund, even under my cirmstances. She even told me she was a mother too but still would not empa thise or offer any solution, or any kind of return or reimbursement. I phoned another Company and they had no issue with refunding me in full for my items bought there even though they were closing down their nursery section of their store. They were very kind and empathetic and it was over two months since the purchase date when I managed to gain the strength to return the goods. Baby care had no compassion and even though my goods were all still disassembled and boxed she offered no care factor or solution. I asked if the person was the correct authority to discuss this with and they paused and replied yes, probably just to stop me speaking to the relevant person and the excuse was that they were a small Company so normally couldn't refund. I emphasised my situation was hardly normal but she still had no time or compassion to help me at this awful time. I am disgusted and would not recommend this "small" Company to anyone, just advise strongly that they don't use them as there will never be a chance of returning their goods under any circumstance. Absolutely heart breaking disgrace. How dare she be so cold to my strength on making this call in the first place. The excuse was that their stock consistently changes so they would not even stock these products anymore and they were quiet. I have checked their site and all my items Are still being sold."

Approximate cost: $1300