Jonathan not only was an exceedingly pleasant and thoughtful person, the work these folks did on our carpets was amazing – removing stains we thought would never come out, making worn-in dirt disappear to reveal what looks now like new carpet. I hesitated at paying more than some of the super-discount offers that come in the mailbox, but I've often been disappointed with those. Plus, I thought it was worth paying for a treatment that was safer for our family and the environment. Everything looks so good, and the guys were so great – prompt, considerate, thorough service – we are really happy we made this choice. Thanks!