Reviews by laurieb197

This review is for Your Castle Home Improvement & Maintenance Services, Bentleigh VIC

verified email - 27 Feb 2019

Quite simply the quote for two thousand dollars was to repair or replace 40 linear metres of damaged weather boards and they only repaired or replaced 25. I have an email confirming 40 in text as well and they confirmed this on the phone. The tradie as well as several others could not find 40 m of damaged board. When confronted and asked to check for themselves, they sent a bill for the full 40 as a response. They insisted without seeing the work that I was wrong. I suggested taking it up with a dispute resolver and then they came out to look. They offered to replace 4 more metres of undamaged board as the solution. I refused the offer and paid them in full on the first work day after completion of the job. The next day at 7 am there was an email in my in box demanding payment. It was already paid. A poor approach to business all round. I can think of so many better solutions that they could have offered.

Approximate cost: $2000

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