I ordered the big breakfast, the half tomato and half bread were burnt (black). They denied and claimed the burnt(black) is 'crispy', my husband had to insist they were actually burnt three times.The bacon was a little bit overcooked which I accepted they called it 'crispy'. They changed the bacon and the bread, but not the tomato. The first photo was before it change, the second photo show the tomato still burnt(black) but put to my husband plate. The waittress said next time we should say we don't want 'crispy', but so obviously she was not happy.