I first approached Susan roughly six months after moving to Australia from New Zealand. As new arrivers in the country, getting a home loan seemed like a daunting task, however Susan made it an easy process! Susan supported us with exploring different lenders given our unique situation. She went more than the extra mile in meeting where it was convenient for me, communicating via email and phone where my work didn't allow face-to-face meetings and providing timely and accurate advice and information. In just a few months Susan helped us to make the dream of buying our first home a reality. Her recommendations of which lawyers to use, what information to provide the lenders, using different approaches to ensure we had the right finances available and general support throughout the process was invaluable. We are already working with Susan again on our next venture!