They lost my cat!! I unfortunately would not recommend this cattery. 2 days into her 5 day stay, she somehow escaped from her secure enclosure without any type of explanation from the owners. The follow up care & concern was very disappointing. After searching myself every morning & afternoon for 9 days with some help from a professional cat catcher that I was lucky to find my precious cat. I was very lucky to have a good outcome from this very upsetting experience. Good luck to anyone that uses this company in the future...