I have also unfortunately just gone through the process of leaving one of their properties, and it was a nightmare! I have lived in the property for 3 years, and never missed a rental payment, and always kept the house clean, but with 2 kids you can't always have it perfect.
Merlot don't care, and constantly sending texts about the lawn, or bins.
If there was any mark on a wall that THEIR bond cleaners couldn't get out, they have charged me to re-paint each wall!!!

Carpet, "oh, a door handle is loose" BANG, charge you for that as well!

Even [redacted personal identifier] told me what a joke!!!

Small pull on a flyscreen, BANG, charging you for a replacement!

STAY AWAY!!!

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