I should start by saying that I should have done more research and read other people reviews before contacting this company.

After booking on a Saturday the technician to come on Monday, I received a message mid morning saying they overbooked the day (??) and that first day available would have been on a wednesday so I had to stay another 2 days without washing machine... The technician should have come on a 9 - 10 AM window as instructed by the person I was dealing with. At 9:45, I contacted again asking confirmation about the appointment... which became from 9 to 12 window... luckily I was home all day...

Now, when I called enquiring about the service, I said that I had a pretty clear idea of what the problem was and I was expecting the technician to come equipped for the job... Now after they charge you $148 for a call out fee, I am kind of expecting that the technician will come having parts with him or at least the person booking the job should ask what is the make of the machine in question.. with a call out fee like that that is the minimum I am expecting.

So, after around 5 minutes the technician was able to confirm what I knew was the problem and obviously he didn't have a part. He had to enquire with HO about costs and availability...

Ok, the part turned out to be quoted at $168... and no idea of when it would be available as I didn't receive any call back in regards.

So I went online and found the original part for $40.00. The installation is less than 5 minutes and the only thing needed is a screwdriver...

So, I am still puzzled about the mark up... $120?? for a 5 minutes job, after I have been charged $148 for the technician to come here 5 minutes and tell me what I already told them??

Really, Do not even have a word to describe how angry I am.

I have respect for people that work honestly and I am happy to pay for the value of the job, but the fees these people are permitted to charge are just ridiculous, us as consumers we have no protection whatsoever.

I am disgusted.

Approximate cost: $148