Terrible service !!

I called Wash on the Rocks and was advised over the phone that it is a same day service (which is also stated on their website) I then booked in to have my items picked up the next day - you can imagine my surprise when i returned to my hotel in the evening and my clothes had not been returned to me. I was in Sydney for work and had to go to dinner with my clients in the same clothes they had seen me in all day.

I called them the first thing the next day at 7.15am and was advised that the driver did not have time to drop them off but he was around the corner my clothes did not arrive until 8.10

the 'man' i spoke to on the phone was SUPER rude, yelled at me and kept saying it doesnt gurantee a same day service - I have since followed up by email to no response.

I finally called again today and asked to speak tot he owner who just kept stating that their order form advises some services take longer - i explained that my booking was taken over the phone and that i was assured it was a same day service !

Not only that several items of my clothing came back covered in lint and long black hair (which i do not have ! )

I had to resend all my clothes to the hotels laundry as they came back almost worse than i had sent them off.