Endota Spa Martin Place -- Deceptive, non-transparent service. Booked a massage with a friend for 1 hour, due to unforeseen circumstances, we were running 10m late. By the time we filled in their form, got showed to the room, undressed and was given the massage and walked out to pay, we were only given a 30m treatment, but was still charged for the full hour. Granted we did turn up late, but at no stage during booking, consultation or the time we paid were we told that we will still be liable for the full amount. We provided some feedback to the spa the day after and the manager (Jody) was extremely condescending said that whilst they try to make up the time, we (as customers) need to take responsibility for turning up late and because we booked for the hour, we were charged for the hour as they needed to wait on us. Again, I was never informed of this at any stage whatsoever. I was not asking for a free massage, simply that I get what I paid for. Quite frankly this place has ripped us off. I was a repeat customer, but after this very poor experience, I won’t be returning or recommending this place to anyone. Based on prior online reviews, it appears they have customer service issues dating back over a year, which obviously has not been rectified. Do not go here.

Approximate cost: $130