I was quite surprised at the lack of privacy in this open plan office. While waiting for my appointment I couldn't help overhear the tax details of the person in front, no more than 2m away.

Overall I was very dissatisfied with this appointment and could not recommend them to anyone. I booked the longer $299 appointment because my tax was a bit more complicated this year. The accountant was late and then spent a disproportionate amount of time trying to find me in her system. The whole appointment was very rushed and disorganised, then after about 20mins she abruptly announced that my time was up. They ended up charging less because they realised nothing had been achieved, but even that was hard to swallow because all they did was waste my time.
I will now need to do my return online myself.