I have been verbally, and very nearly physically ABUSED by an employee. My children and I were in the area and stepped into this shop to purchase some food for our cat. I was helped by the indeed friendly lady to choose a product. As I was paying I heard the employee of the shop very loudly and in an intimidating manner talk to my 10 years old daughter. When I finished and went to see her, she was crying. My daughter is a highly responsible child and have been noted for her kind heart by her teachers. She does not lie. She told me that she really did not touch the fish tanks, but the man accused her of it and started shouting. When I mentioned to the employee that he upset my child and perhaps he can speak not so loudly to children... well.. he did his best to upset me. Within seconds he was shouting, telling me that my kids will become drug addicts (in front of my children, who don't know what drug addict means????), telling me to get out of the door and finally proceeded to intimidatingly pressure me down the corridor with his body frame. I was flabbergasted. I have never even in my life been treated like that, not by sales people, not by other men. I kept my cool, turned around to face him and asked if he is now going to physically push me. He retreated, but continued to pressure me to leave and push down the corridor. I calmly said that I would like to return the product I just bought, as this type of customer service is unacceptable. By this time the employee was literally shaking in anger and started shouting abuse again, including things like "you are fat, you should loose weight!" etc etc. How low can you go??? This is plain and simple ABUSE, by a man towards a child and a woman. We live in the times when this should not be tolerated. If he would have hit me (and he looked like he was second from it) I would have called the police. Beware. The business may look nice, but the individual inside is really an abusive person.