I have found most of the staff there to be friendly and easy to deal with, however I have also noticed that there are a couple of nurses that seem to have a bad attitude. I am also very disappointed with the attitude and demeanour of the senior vet. He has the arrogant attitude of someone who sees animals as an imposition and has absolutely no rapport with his animal patients, is short with his customers and in fact I nearly walked out with my dog recently because I was so angry with the way he treated him! I started taking my animals there because they came recommended, however having had an enormous amount of experience with vets (much more than most ever will) from all over Australia, I have to say, unfortunately, they do not stack up.