I bought packing boxes from Boxes Direct online, I received my parcel in less than a week, I did not open the parcel for approx 3 weeks, on checking the contents I discovered 2 boxes less than I ordered and paid for. I emailed the company that evening and received a reply before 10am the next morning apologizing and informing me they would send out the 2 boxes ASAP....I received the boxes the next day. Excellent customer service.