I attended this practice for many years and I was happy with their services. Recently I have not needed them as all my animals have passed away. Recently I contected them to see if I could have a feral/stray cat desexed. They said I would need a health check first which I agrred to and allowed them to take $50 from my debit card towards the procedure. I was advised that if I could not get the cat to the appointment without adequate notice I may forfeit my deposit. I agreed to that without understanding that they neded 24 hours notice. When the time came I rang them an hour an a half before the appointment, after not sleeping all night waiting for said cat to appear. He did not and I expalined that no I hadn't locked him up all night as he is a very hesitant stray. I was told very rudely that I would forfeit my $50 as I hadn't locked him in the laundry at least. No, I hadn't, he is a traumatised cat overall. My point is that I was trying to take a male cat off the streets, ensuring no more kittens being born. I expected a bit more compassion from a vet I had used for many years and spent a lot of money there. I will not use them again and will not reccomend them to anynone.