Great customer service! They could fit me in within 24 hours to deal with my issue. Chris called before arrival so I could be there when he got there, after giving me a window of time initially the day before. He attended to the problem quickly and gave me a diagnosis within minutes. Fortunately it was just a servicing issue but he was honest and said it wouldn't be long before I may need a new door (it is 25 years old) so I am now preparing for that possibility rather than being shocked when it does happen. All round a great experience and I would definitely use them again. Maria