A humiliating and unpleasant experience. I took a doona cover to be laundered. The cost $27.50. When I collected the cover, I was astonished to find it rolled up (not even folded) and stuffed into a plastic bag. I returned the cover to the owner and asked if he had forgotten to iron it. The cover was in a mess of creases. He told me I was completely unreasonable to expect it to be ironed or pressed. He said he NEVER pressed doona covers and did not have the equipment to do so. A very unhappy rude man – extraordinarily defensive and aggressive . He told me that the Dry Cleaner Institute would not care either. Of interest, the Dry Cleaner Institute followed this up with the owner and contacted me. I was told that the price of $27 was the standard price for cleaning a doona cover AND PRESSING IT and that I could return it to Seaview Dry Cleaners to be pressed (NOT LIKELY!)