It was a stand off at 9:59 a.m., a group of elderly people, some leaning on their sticks, waiting in the oppressive heat for the door to open and being glared at by the staff from the interior. The sign on the door said 'door opens at..(clock face saying five to ten).

A woman came to the door after 10 and flipped the sign then unlocked the door from the other side. She stomped off. No, she didn't bother to open the door, apologies, greet or welcomed us. I opened and held the heavy door for the others.

We bought our tickets then waited longer until this woman lumbered upstairs to open the door to cinema 4. As she did she spat these words at us: THERE! GO IN AND LOOK AT THE CURTAINS!

It seems she finds us ridiculous to be seated for more than five minutes before the movie is due to open. The fact that the audience were all elderly (though they made it up the stairs faster than her) and wanted time to settle did not stop her from showing her contempt. We were there to be entertained and not to suffer the staff's hostility and rudeness.

I go there because I can walk there but next time I want to see a movie I'll get on a bus. Anywhere but the Hayden Orpheum.