Flat out refused to come out because a completely different unit in my apartment complex failed to call him and cancel a night or so before and he therefore wasn't paid. The guys name is Tom, I have no connection to the other unit or there situation but was denied service due to Tom's inability to be professional and cause his feelings were hurt.
Things happen and yeah it sucks but Tom took that out on me, so yeah would leave a zero star review if I could. I also have heard by word of mouth that they quote lower and basically charge you what they feel when they get there