Placed an order online. Was bewildered by the fact there was no online checkout process. Placed order online nonetheless. I went to pick it up today, drove 30 minutes to get there and waited 20 minutes to be told that my order was cancelled but they still had it in stock and that I could still have it...for 40% dearer than it was on my original order ($130 more). Needless to say I have wasted almost 2 hours of my weekend and left empty handed. There was no communication saying that my order had been cancelled. My favourite part still is, that in 2020, an online IT business doesn't do online checkout, is genuinely laughable. Their prices are good (at least when they honour them), I will give them that, but that doesn't make up for a terrible customer experience.

Approximate cost: $225