After emailing my request and not hearing from them for over a week, they apologized for not getting in contact. Since then 3 appointments have been made with him but none have occurred due to varying excuses...At no time did they contact me, it was always me chasing them. Who knows if they are good at what they do but they are so bad at customer service, I would not recommend this company to anyone. They just fob you off and/or leave you waiting for an appointment made, that they have no intention of keeping. There are other repair companies out there who actually know what customer service actually means, but this company certainly does not...avoid them as they are totally unreliable.