Please know that Travel Planners has been under new ownership for the last 3 years, and I'm not sure why one person had an issue, but that's not my experience. I received very thorough, personalised service and I have no hesitation in recommending them. The agent who got my trip together was very thorough and communicated well. I had given specific hotels I wanted to stay at, and asked for local tour information to be sourced in a particular city on a particular day. I had found certain flights with one airline, but they found even better ones with another airline. They gave me great information on travel insurance – the company they use actually insures you from the time you leave your house so that if there are travel delays even getting to the airport, you are covered, and this is of great value to us who live in the Central Coast! This agent has been in the business for 30 years and is well thought of. I had all my correct documentation, well explained, in advance. Absolutely no problem and will use them for all future trips.