1. Frank was very responsive to quote and attend the job (repointing to stop leaks) as an emergency - great job in being responsive and calling back on a Sunday
2. I went ahead with a high quote given the urgency and the Google reviews, I was promised that roof will be maintained and 10 year warranty on 'no more leaks' will be provided. Frank suggested he would personally assure that the quality of work was up-to-the-mark
3. Was promised a 'crew' or 'guys' will attend the job. One person turned up on the day and that too 3 hours late (kept calling Frank, but no response), later I was told that I was fit into a tight schedule and hence I should be ok that it was at-least being done (but that's why I paid top $'s !)
4. After the job was 'done', no quality assurance / check was done by Frank, but money was demanded straightaway. However, a new leak appeared the same day as it rained ... on investigation I was told it was the box gutter which will need replacement which was of-course not part of the original job ... I paid up
5. Requested before and after pictures for my records which were promised upfront, I was promised that they will be shared 'soon' ... none shared so far
6. Got the box gutter replaced a few weeks later, however had a leak in a different area today where re-pointing was done ... called Frank to get someone to check, and I was told that the warranty is void because someone else got on the roof to replace the box gutter ... and I should contact him ... long live the '10 year warranty'

Approximate cost: $6200