My first and last visit to Udaya

Before visiting Udaya I called up the store yesterday to confirm if they provide free home delivery service. The only criteria they they mentioned was the minimum purchase of 100 dollars.

Today I was shopping happily but when i reached the counter I found out that the information that was provided to me over the phone was completely different to my experience.

Following are the criteria's that the lady supervisor mentioned:

I have to pay 5$ extra for home delivery irrespective of my over 100$ purchase.
They do not deliver frozen and vegetables.
They are very busy and cannot guarantee the delivery.

The above information was delivered to me rudely that i felt humiliated and in front of so many customers. I left the stores without buying any of the 100$ worth items from the trolley and I forgot to collect my $2 return from the trolley.

From training staff in customer service skills to improvising and documenting store policies, Udaya Supermarkets has a lot to learn from the giants Coles and Woolworths and also from the smaller Indian stores.

Adious Udaya, but can i come to collect my $2?