Be warned this company cannot be trusted with your money no matter what cancellation policy you choose through any of the booking agencies (air bnb could not help us at all even though they said they tried to mediate with the hosts GOLD COAST LUXURY RESORTS on many occasions leading up to our stay) their customer service was very disappointing, their lack of compassion, understanding and fair treatment was not of a luxury companies standard. No matter what cancellation policy is selected when guests cannot fly from interstate and there is a lockdown due to covid in the state that the accommodation is in, there should be a better solution for the guests. Taking 50% of the guests money which keep in mind was over $1000 is not acceptable and is daylight robbery which is exactly what this company is doing and to many people before us which I have recently found out by doing some searching online, they gave us no option to book for a different date nor did they offer a fair cancellation cost. The property was not of a luxury standard, it was not cleaned properly(floors were so dirty, within 30mins of being there and taking our shoes off which is requested in the check in details we all had black feet which was not great especially when I have a 2yr old who wants to roam around freely and there was no mop for me to be able to even mop the floors again, the smell, amount of marks and build up of dirt round the property was evident that parties are held here even though it's stated it is strictly a no party unit, the glass doors and balconies have not been cleaned in so long that you could not sit down and enjoy the view as you can't see it properly through all the marks! There was various items that were broken/not working (you have to use matches to turn on the stove which is dangerous and fixing the ignite switch is very easy/rangehood did not work/broken toilet brush holder in main bathroom/the small bedroom door when you first enter the property does not stay shut again very easy fix). There was no coffee machine which if you want to call themselves luxury then that most definitely should be provided, we were provided no small milks even for the basic instant coffee that was supplied, there was no hair conditioners only shampoo which were not of luxury standard, once again if they want to be put in the luxury category they need to look at changing that, we were supplied 3 dishwashing tablets for a 5night stay, there was not even 1 sachet of washing powder to do a load of washing, no salt and pepper in the dispensers, there is limited cutlery, utensils not even a basic platter to put some cheese on and the pots and pans are so old you can't cook on them properly and no oil is supplied to try help food not stick to the pans, no basic essentials to get you started on your holiday, bed sheets and towels were far from luxury. This property needs a full inspection completed by the host to rectify these issues and I wish I knew who the owner was as they would be mortified in the state of their unit. Overall from the start to end our experience with GCLR was not great at all

Approximate cost: $2205