I had a very negative experience where I was told the incorrect information by a sales assistant in regards to exchange and return policies and how they are inforced. I was given the impression by our conversation that I can return within 7 days if the shoes turn out to be too small or very uncomfortable. I stated I needed them for work only and that comfort was a high priority and I wasn't even sure if a size 8 1/2 or 9 would fit better. She reassured me if they're aren't right to bring them back. So I assumed I could try them out as I did, I wore them for 3 hours at work to see. They were not good, very tight and too small so I changed back to my ballet flats. And decided to venture back to the store for the next size up or possibly a return I didn't mind. However, When I came into the store 7 days later to exchange the size of a shoe or return I didn't mind. the team member made me feel very uncomfortable and were not at all understanding of the incorrect and inconsistent information I received. I do feel that staff need further training to be able to communicate the correct information. I do not recommend buying from this company. Please do not buy from this company. When I stated what I was told in person from another staff member. She stated the receipt has the return policy clearly stated on it. I did note that I don't receive a receipt till after a purchase is made. therefore, I had a conversation whit the sales assistant before I made my purchase where she reassured me of my options. And I only had this conversation because I was unsure of making a purchase. However they were wrong. And I was told the shoes have visible signs of being worn so I can't return for another size or exchange. I was confused because how can I know if a shoe fits if I don't at least wear it for a few hours? I left the shoes with the sales assistant and asked if the manager could look into my options please. The sales assistant promised me the owner would call me back to help resolve my problem as I purchased shoes that I can not actually use and can no longer return. I never got the call! Nobody contacted me at all!!!! And over a week later I had to call back myself to follow up and all that was offered by a different staff member again was to streatch out the front of the shoe. I feel disappointed, I feel cheated, I feel like I haven't been treated with respect. The whole situation has caused me to feel very uncomfortable and very negatively about the shoex brand! Please do yourself a favour and go to a store that values its customers and their needs.