Reviews by nataliac761

This review is for SmartCellular , Meadowbank NSW

verified email - 22 Dec 2021

Ordered the item on Australian website, paid $320 for a phone, which they promised to deliver in 6 business days. BTW, you then get charged extra $10 by your bank, because this is a foreign transaction (which the site does not make clear, it pretends to be Australian).

A month later - nothing. Followed up 3 weeks later - they gave me an invalid tracking number. Tried to follow up again: the phone (a call to the UK, no Australian contact numbers) says that they can't answer (busy "due to COVID", as if COVID only happened yesterday), the chat is on the permanent "support is away" (during working day and working hours - both Australian and UK), no answers to any emails. They take your money and run.

After a week of trying to follow up and at least get the dates for the delivery or a refund, had to launch a FRADULENT TRANSACTION case with my bank. Do you want this sort of experience?

Approximate cost: $320

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