Grays.com misrepresented some wine I purchased from them back in January of this year. I contacted them and pointed out that the wine they had shipped was the cheaper variety of the same label but from a completely different state. the wine they listed, and I thought I was buying, was a much superior wine that typically sold for at least $5-6/bottle more. I chose to invoke their return policy and what ensued was the absolute worst customer experience I have ever had the displeasure of experiencing, they sent incorrect product and yet expected me to do all the leg work to return the items. I won’t go into detail but suffice to say, I only received a full refund in April of this year after finally resorting to lodging a dispute with PayPal. Their ‘customer service’ appeared to go out of their way to stretch everything out, offering excuses and even suggesting returned goods which had been damaged in transit by their chosen courier service was in some way going to impact my refund. I even as a last ditch attempt, placed an escalation call to their H/O requesting a call back from a manager but achieved no response, even to this day. Do not be lured into thinking there is a good deal to be had here, just look at the shipping charges for wine, for me it is $16 per case with no volume breaks. If I could delete my account I certainly would, I will NEVER deal with Grays.com again.

Approximate cost: $700