This company is a disgrace. Long story short: We updated our bank accounts and logged online straight away, updating the claim details instead of the payment details by accident, so when we received a CANCELLATION email due to non payment, we immediately changed the payment details online and received a misleading text message advising that payment details had been successfully updated however unbeknown to us the account was still inactive, 6 months later we realise payments have not been coming out. Not one email or phone call after this and their response is that there is nothing they can do to reinstate our policy and basically “we don’t make phone calls” Thumbs down for service, if you are a busy family who own their own business and aren’t on top of all of your payments coming out, BE CAREFUL!!! We never should have changed from Bupa.