I had a problem with a BioBidet purchased from a Sydney company several years ago. The good folk at Bidets2go (Melbourne) talked me through a trouble-shooting procedure on the phone, and when the diagnosis became clear, offered me alternatives for repair or replacement. Since the repair was likely to cost half of the replacement cost (after I was given a nice discount off their already low listed price), I decided to go for a new unit. It was posted the next day, and received and installed the day after. If only everyone was as courteous, helpful and efficient. Excellent in all respects!