I am deeply disappointed with the service, or rather the lack thereof, provided by Cleaver Firearms (CA) throughout my entire experience of purchasing a rifle from them.

To begin with, their website fails to accurately indicate genuine stock levels, complicating decision-making and necessitating either a visit to the shop or a phone call. Opting for the latter, one is subjected to extensive wait times and the frustration of navigating through various extensions before reaching an actual person. Eventually, resorting to visiting the shop becomes the most practical option.

Upon arrival, one encounters multiple CA representatives scattered throughout the premises, seemingly occupied yet inaccessible unless directly approached. Waiting for acknowledgment or assistance proves futile, demanding assertiveness from the customer to receive attention.

After finally placing an order for a rifle, I was assured of its availability with their supplier in Australia. However, a week later, upon following up, I was informed that the item was not in stock locally, necessitating a three-month wait. Despite feeling compelled to wait due to already making a deposit payment, I couldn't help but lament the lack of upfront clarity regarding stock status during the initial purchase.

The ordeal continued when attempting to secure a rifle scope. Despite assurances from a CA representative that their supplier had stock available, I was instructed to complete an online purchase, selecting "back order" and placing a 25% deposit. This directive aimed to facilitate the order process during CA's closure on Sundays and Mondays. However, upon following up on Tuesday, I was informed that the item was out of stock, with no indication of a delivery date. To compound matters, I was now faced with a $35 transaction fee for a refund, despite the misinformation provided earlier.

This level of service is unacceptable and incredibly disappointing. While Cleaver Arms may have had humble beginnings as a family-oriented organization, they seem to have lost touch with their community, displaying arrogance and a disregard for customer satisfaction.