Reviews by peterl380

This review is for Superior Fences Group, Brendale QLD

verified email - 04 May 2017

On the whole, my fence and gates look good and work fine. But I'll be seeking another business when I get another fence done. SFG charge a premium price but I wasn't happy with their service.

Three issues in particular are worth noting:
1) Communication of schedule changes was very poor. My neighbour and I both phoned about the absence of the installer only to find the work had been rescheduled. This is most annoying when one has taken time off work to be at home. And this wasn't the only scheduling incident.

2) Upon 'completion' of the work I found my Colorbond gates retained water indefinitely (the bottom tracks did not drain). Upon complaining I was informed that was the design which seems ridiculous to me. Not only would the gates rust in short order but I'd have a mosquito breeding area and algae growth. I plan to remedy the issue with a few small drill holes that would have been quite simple for them to do. Ultimately I didn't want them doing work reluctantly so I didn't press them.

3) Beware light coloured fences that might catch the afternoon sun; they light up like a bright roof would at midday. An expert fence builder should know this and warn clients when choosing fence colour. I now have a blindingly bright fence facing my patio most afternoons.

In future I'll look for smaller businesses where I deal directly with the installer him/herself.

Approximate cost: $4300

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