I have a sharpe microwave that was one week out of warranty when it failed. I contacted Sharpe who agreed that they would cover the repair and asked me to take it to Custom Electronics for repair. I was instructed when I delivered it to have the repairer contact Sharpe who would authorise the repair. When I entered the shop alarm bells sounded.I was greeted with wall to wall junk with no room to put my appliance on the counter.The guy politely advised me they would not contact Sharpe. I tried to contact Sharpe myself but as it was late Friday 12/01/18 I had trouble getting through.I asked if I could leave the appliance there and call them Monday with an authorisation number,no deal you have to take it away and bring it back when you get the number or pay $99.00.Inexplained to the guy that I lived 35 minutes away but made no difference.I took the appliance outside and tried again to contact Sharpe who gave me a number.I carried the appliance back into the store only to be told the number was incorrect and I had to take the appliance away again.They again refused to make the call to Sharpe.I called Sharpe again and had them call the so called service agent.I now had authority to leave it for repair.Several weeks went by with no call so I called 06/02/18 only to be told my appliance had been ready for some time.I picked it up on 07/02/18 never to darken their doors again.They have no understanding of customer service or how to treat people with respect,the place still looked like a unorganised dump.If I had read the other reviews before I dropped off my appliance I would have thought they were a bunch of wingers,after going through the same experience I can only agree.Do yourself a favour and find another repairer who can offer some old fashion customer service.