Hi All

We were making $139 per night with our apartments in QLD but BDM shows us wrong stats to have our business. After taking over our propoerties were advertised for $57/night. Upon checking with them they advised that to attract attention from more clients they are doing this promotion but somehow they started advertising same to low rate $47 per night for next few months. Due to these my properties were booked out for 4 months with lowest rate in the market.

They sent me inflated monthly bills for charges for maintenance, alteration in booking, photo shoots etc etc.

Their setup package was a big joke and basically made for robbing me off. They did not install new key lockers or linen though they charged those fees. Their setup took more than a month due to internal department issue hence our properties wasn't in market for 4 weeks. They never reimbursed me for that financial loss.

I have seen many complains by guest on airbnb regarding their services, support and cleaning. Suddenly one day my properties was off the airbnb website and it was re-advertised under different hosts. I received many complains ( from building care taker) about double booking by guests for out units but they never bothered to take action. Their Client Success Team is in Philippines who have no control and very slow with response. They did not understand my questions/issues and failed to respond on time. They charged me high cleaning and internet fees. Received so many complains about their ground staff who behaved very badly with onsite care taker. Everything was recorded on surveillance camera how abusive they were and aggressive behavior with onsite staff.

I would suggest to stay away from them. Message me privately if you're still considering them and I will let you know where they ripped me off. I am taking them to Fair Trading, ACCC and all other ombudsman out there who can help us. They are big JOKE and shame on them that they are Australian Company.