My order came within two days, got emails when they had been dispatched and when they arrived.
Couldn't be happier! I ordered the Vegan Dr Martens, so in love with them!
I was hesitant as I read so many mixed reviews but decided to give it a shot anyway as the price was so good plus free shipping.
I didn't have to return anything so I can't comment on that.
I would definitely order from them again.