Lonely Pets Club

4.8
based on 208 reviews

Customer Approved
“We make customer
service a priority”

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208 reviews about Lonely Pets Club

17 Jun 2016

I have used LPC on a regular basis for a few years now. My carer Ester is fabulous. She always keeps in touch advising on how my boys (2 Burmese cats) are travelling. My boys can be quite fussy but always appear happy and contented when I return home (I suspect they get lots and lots of cuddles while I am away).

I travel at different times of the year - winter and summer - and nothing is too much trouble, from putting the air conditioning on if the weather is extra hot to watering plants if required.

I am always recommending LPC to my friends and acquaintances - they are a Godsend (and extremely competitive with their pricing).

verified email - 20 Nov 2023

I have utilised LPC services many times in the last six months and will continue to do so. My cats really like Karen and I feel really comfortable leaving them in her care. I know they'll be talked to, fed, watered, patted, given some treats and importantly, that their litter trays will always be fresh. And I get pics of the girls, which makes me happy! Comms with the LPC office is also great; I value the responsiveness and customer orientation.

13 Apr 2022

Felt very comfortable leaving out cat, Lenny with Marty while we went away for the weekend. Definitely appreciated the videos Marty sent us as it was our first trip away since we got our kitten. Will definitely be booking Marty next time we're away!!

15 Jan 2022

The staff over the phone where very helpful and accommodating when making my booking, and flexible when I had to make changes to my dates. Communication via emails was clear.
Kerrie was very pleasant to deal with and took every request on board with courtesy and care. It helped that I could meet her before leaving for my trip. The daily updates kept me at ease so I could enjoy my holiday knowing Rexy was in good hands. Rexy was very happy are well cared for when I returned.
The first few days I had Kristen who, even though we had not met, I felt very comfortable having her taking care of my Rexy. As I said before the daily updates left me feeling happy and relaxed to enjoy my holiday knowing my baby was taken care of.
So glad I found Lonely Pets Club and will definitely be booking for all my future trips!!

13 Feb 2020

We have used Lonely Pets Club twice now for short holiday breaks. We have been lucky to have the same carer for our dog who took excellent care of her. The carer kept us well informed and sent photos which gave us peace of mind our dog was happy and we could enjoy our holiday.

11 Jan 2020

I have been using Lonely Pets Club for many years now. We are in the Bayside areas and Paul and his wife Lili are fantastic carers for our pets when we go away. We have dogs, cats and fish and I have absolutely no qualms leaving them in Paul's hands. Paul also makes sure our garden is watered and that the house is secure in our absence. He is a gem.

03 Jan 2020

I've used Lonely Pets Club for a few years now to look after my cats when I go on short breaks (2-5 days). I've had a few carers over this time and they've all been great. They do food, water, litter but also hang out for a bit to give the cats a pat and some attention. They send me text messages to let me know how the cats are going and the puss cats always seem relaxed, happy and well cared for when I get home.

23 Jun 2019

Great peace of mind for great value.

Approximate cost: $25

verified email - 17 Jun 2019

Won't use again. LPC advertises itself as an organisation with employees, but isn't. Is a group of disconnected franchisees, and any issues are the responsibility of the franchisee.

Had issues with our care, due to unchanged litter which resulted in cats going elsewhere and damaging furniture. This wouldn't have happened if the carer had contacted me (I'd expressly said litter had to be changed due to picky cats and we had four other bags of litter in the house).

Then was bounced back and forth for months between franchisee and organisation for the promised payment for couch cleaning.

The issue with the care was frustrating, but accidents happen. For me the big issue was communication and unclear responsibilities between head office and franchisees.

Approximate cost: $500

Lonely Pets Club 18 Jun 2019

Hi Bethany. You have spoken directly to the business owner franchisee and our Support Office at length regarding your recent booking. As communicated to you, we accept that we should have called you instead of emailing you, to find out if you had more kitty litter at home. As a result of your kitty litter running out, we accept that on one day, your kitty litter levels were a bit lower than normal and this may have led to your cats toileting outside of your kitty litter box. But we also suggested it is not uncommon for cats to change their normal toileting habbits when their owners go away if they are a bit stressed. Both are possibilities. Thereafter we cleaned up all visible cat poo found outside your litter tray. As we discussed at the time, we have already agreed to pay to get your 2 seater couch steam cleaned for you, many months ago now. We are just awaiting you to send a cleaning quote for your 2 seater couch to the franchisee and we will happily pay for it for you. Happy to settle this ASAP for you. Thanks Bethany- Justin

05 May 2019

Thank goodness for Amanda! She has taken care of my two fur babies twice now and I will continue to use her. Amanda has a special way of making you feel comfortable whilst away from your fur babies. I’m very thankful my 2 cats were well looked after.

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