This store is an absolute disgrace. The person who I contacted by phone to hold a gift for my Uncle who is a huge Collingwood fan had the same name as myself, which is not common, Trish. She asked me several times my name and then when I went to collect the item after work they didn't have it in stock, she didn't remember, however as I remembered her name, again not hard as it was the same name as mine, the manager stepped in and proceeded to order the item for me. I only purchased the item in the end for my Uncle but I will never ever shop at this store again. No discount was offered or anything even though I needed to go there twice. Not to mention the followup phone calls on the estimated time of arrival of product by myself, not the store itself. An absolute disgrace.