I ordered a cottron trhrow for an anniversary gift through their online site. I carefully checked that the item was in stock and that the delivery time would meet my needs. I ordered and paid and then heard nothing. I decided to call and check and was advised the person who deals with internet inquiries was not in. The salesperson offered to take the details and get them to call me the next morning. I waited until after lunch and then called again. The internet person was unavailable but the original salesperson advised they would check it out and call me back shortly. She did this promptly and when she called I was told the item was out of stock and would not arrive until Friday. Postage would be another 3 days after Monday which would be the first time it could be posted. I advised that this was unsutiable as it would miss my anniversary. I asked why the site said it was in stock when it wasn't. I was advised it was a manual update and there must have been a mistake because the item was definetly not in stock.

I find it particularly poor that the webiste is not accurate with respect to in stock/out of stock items, that I was not advised that the item was not in stock and that I the "internet person" or anyone else did not return my call.

Suggest if you need a gift by a certain date you call them if you want something from this site

Approximate cost: $261